Privacy Policy

Effective Date: November 19, 2025

This Privacy Policy ("Policy") explains how Cygnus AI ("Company", "we", "us", or "our") collects, uses, stores, discloses and protects your personal information when you access our website located at cygnusai.in (the "Site") and when you use our software products, including but not limited to automated trading bots, Expert Advisors (EAs), indicators, trading strategies, VIP signals, dashboards and affiliate programs (collectively, the "Services").

By accessing the Site or using our Services, you acknowledge that you have read, understood and agree to be bound by this Privacy Policy, together with any other agreements or terms referenced herein. If you do not agree with any part of this Policy, you should immediately discontinue use of the Site and Services.

1. Scope & Data Controller

This Policy applies to personal information processed by Cygnus AI in connection with the operation of our Site and delivery of our Services. Depending on your location and applicable law, Cygnus AI may act as the "data controller" for your personal information, meaning we determine the purposes and means of processing that information.

This Policy does not apply to third-party websites, platforms or brokers that you may access via our Site or Services. We encourage you to review the privacy policies of those third parties separately.

2. Information We Collect

The information we collect depends on how you interact with us, which Services you use and the choices you make. We may collect information in the following categories:

2.1 Personal Identification Information

When you register for an account, purchase a product, participate in our affiliate program or contact our support team, we may collect personally identifiable information, including but not limited to:

• Full name and display name;
• Email address and contact phone number (where provided);
• Billing address, country of residence and postal code;
• Account login credentials (encrypted passwords) and profile details;
• Any information you voluntarily submit via forms, tickets or emails.

2.2 Trading & Technical Data

To enable proper licensing, configuration and use of our trading software, we may collect certain technical and trading-related data, such as:

• MetaTrader Account Numbers: MT4/MT5 account numbers and related identifiers used to lock our software licenses to your specific trading accounts. We do not collect your trading passwords or have direct access to your funds.
• Platform Details: Broker name, server name or environment information that you choose to share for license activation or configuration support.
• Device & Session Information: IP address, browser type and version, operating system, device identifiers, language settings and access times.
• Usage & Interaction Logs: Pages visited on our Site, clicks, navigation patterns, configuration actions inside the client portal and interactions with strategy dashboards.
• Telegram Integration Data: If you link your Telegram account, we store your Telegram Chat ID and Username to provide 2-Factor Authentication (2FA), send trade alerts, and deliver support messages.

2.3 Financial & Affiliate Data

• Payment Information: We rely on trusted third-party payment processors to handle payment card data and other sensitive financial information. We do not store full card numbers or CVV codes on our servers. We may retain limited information such as transaction IDs, payment status, amounts, currency and timestamps for accounting, audit and fraud prevention purposes.
• Affiliate Data: If you participate in our Affiliate or Referral Program, we may collect data regarding your referral links, clicks, conversions, attributed sales, commission balances and payout details (for example, bank account information or wallet addresses required to process withdrawals).

2.4 Communication & Support Data

When you contact us via email, support tickets or other channels, we may collect the content of your communication, attached files and metadata (such as date, time and channel of communication) in order to respond to your request and maintain a record of interactions for quality, training and security purposes.

2.5 Cookies, Tracking & Analytics Data

We may use cookies, pixels, tags and similar technologies to collect and store information when you visit our Site or use the client portal. This may include:

• Session cookies to keep you logged in and maintain security;
• Preference cookies to remember your language, theme or other settings;
• Analytics cookies to understand how visitors navigate our Site and interact with content;
• Affiliate tracking cookies to attribute referrals and sales to our partners correctly.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including but not limited to:

• Account Creation & Management: To create, maintain and secure your Cygnus AI account and client portal access.
• Service Delivery: To process transactions, activate and manage software licenses, and provide access to trading tools, dashboards and signals.
• Support & Communication: To respond to your requests, send service-related notifications, security alerts, billing updates and administrative messages.
• Product Development & Improvement: To analyze usage patterns, performance, engagement and feedback in order to improve our algorithms, strategies, user experience and infrastructure.
• Security, Fraud & Abuse Prevention: To detect and prevent unauthorized access, license sharing, piracy, suspicious activities and abuse of our Services.
• Affiliate Program Management: To track referrals, attribute commissions accurately and process affiliate payouts.
• Legal & Compliance: To comply with applicable laws, regulations, tax and accounting obligations, and to enforce our Terms of Service and other policies.

4. Legal Bases for Processing (Where Applicable)

In certain jurisdictions, we are required to identify the legal bases on which we process your personal information. Depending on the context, we may rely on one or more of the following bases:

• Performance of a Contract: When processing is necessary to deliver the Services you have requested, such as creating your account or activating your license.
• Legitimate Interests: For purposes such as improving our products, ensuring security, preventing abuse and communicating important service updates, provided these interests are not overridden by your rights.
• Legal Obligations: When we must process data to comply with laws, regulatory requirements, tax obligations or court orders.
• Consent: For certain optional activities (for example, some marketing communications) where we ask for your explicit consent. You may withdraw your consent at any time, without affecting the lawfulness of processing prior to withdrawal.

5. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties in the limited circumstances described below:

5.1 Service Providers & Technical Partners

We may share information with third-party vendors who provide services on our behalf, such as:

• Payment processing and billing solutions;
• Hosting providers and infrastructure partners;
• Email and communication platforms (e.g., SMTP, ticketing, notification systems);
• Analytics, logging and performance monitoring tools, where used.

These providers are authorized to use your information only as necessary to perform services for us and are expected to apply reasonable security measures to protect your information.

5.2 Legal, Regulatory & Rights Protection

We may disclose your information where we believe it is necessary or appropriate to:

• Comply with applicable laws, regulations, legal processes or governmental requests;
• Respond to valid requests by public authorities, including law enforcement;
• Protect the rights, property and safety of Cygnus AI, our users or the public;
• Detect, prevent or otherwise address fraud, security or technical issues.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, your information may be transferred as part of the business assets. In such cases, we will take reasonable steps to ensure the recipient continues to process your information in accordance with this Policy or provides a comparable level of protection.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to support essential Site functions, personalize your experience and measure performance.

6.1 Essential Cookies

These cookies are required for core functionality, such as logging in, maintaining sessions, securing the client portal and enabling shopping cart or checkout operations. You cannot opt out of these cookies if you wish to use these features.

6.2 Analytics & Affiliate Cookies

We may use cookies to better understand how visitors use our Site and to attribute traffic and sales to affiliate partners. These cookies usually have a defined lifespan (for example, 30–90 days). If you disable these cookies in your browser settings, certain analytics and affiliate tracking features may not function correctly.

Most modern browsers allow you to manage cookies through their settings. Please note that blocking or deleting cookies may impact your ability to use some parts of our Site or Services.

7. Data Security

We implement a combination of administrative, technical and physical safeguards designed to protect your personal information from unauthorized access, loss, misuse or alteration. These measures may include:

• Encrypted connections (HTTPS) for data in transit where applicable;
• Hardened server configurations and restricted access controls;
• Monitoring and logging of critical systems and authentication events;
• Internal policies and procedures for handling user data.

Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. You acknowledge that you provide your information at your own risk and that we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Policy, including:

• Providing and supporting the Services you use;
• Maintaining accurate business and financial records;
• Complying with legal, tax, audit and regulatory obligations;
• Resolving disputes and enforcing our agreements.

When your information is no longer required, we will either securely delete it, anonymize it, or, where this is not immediately possible (for example, in backup archives), we will store it securely and isolate it from further processing until deletion is feasible.

9. International Data Transfers

Depending on your location, your information may be processed and stored in countries that may have different data protection laws than your own. Where required by applicable law, we will take appropriate measures to ensure that such transfers comply with data protection requirements and that your information remains protected in accordance with this Policy.

10. Your Rights & Choices

Depending on your jurisdiction and applicable law, you may have certain rights regarding your personal information, such as:

• Access: Request confirmation as to whether we process your personal information and obtain a copy of that information.
• Correction: Request that we correct or update inaccurate or incomplete data about you.
• Deletion: Request that we delete your personal information, subject to legal and contractual obligations.
• Restriction: Request that we restrict certain processing activities in specific circumstances.
• Objection: Object to processing based on legitimate interests or direct marketing (where applicable).
• Data Portability: Request a copy of certain information in a structured, commonly used, machine-readable format, where technically feasible.

To exercise any of these rights, you may contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to such requests. We will handle your request in accordance with applicable data protection laws.

11. Children’s Privacy

Our Site and Services are intended for adults engaged in trading and financial activities. We do not knowingly collect personal information from children under the age of 18. If you become aware that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information.

12. Disclaimer for Signals, Strategies & Automation

Any information provided through our VIP signals, strategies, dashboards, bots or educational content is for informational and educational purposes only. While we may track engagement and usage of these tools to ensure service delivery and improve performance, we do not provide individualized financial advice.

Your decision to act on any signal, strategy or automated setup is entirely your own responsibility. You acknowledge that Cygnus AI is not responsible for any gains or losses resulting from your trading activities.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we do, we will post the updated Policy on this page and update the "Effective Date" at the top.

We may also provide additional notice of significant changes (for example, via email or in-portal notifications). Your continued use of the Site and Services after any changes to this Policy indicates your acceptance of the updated terms.

14. Contacting Us About Your Rights

If you wish to exercise any of the rights described in this Policy, or if you have questions about how your data is processed in relation to your legal rights, you may contact us using the details below. We may ask you to verify your identity before acting on your request.

15. Governing Law & Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any dispute, claim or controversy arising out of or relating to this Policy or our handling of your personal information shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India, except where a different forum is required by applicable law.

16. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, you may contact us at:

Cygnus AI Compliance Team
Email: support@cygnusai.in